Menu
Menu

Return Policy

We're bummed if you're not 100% satisfied with the items you received and we have made the returns so easy for you!

We only accept returns postmarked within 45 days from the purchase date. Use our return label to postmark your first return, we'll cover the cost of your first return shipping!

For later returns or additional returns after the first one, a fee will be deducted per return package, or you can return by using your local post office at your cost.

Note:

Items returned must be in their unused condition with the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way.

Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

We offer a 30-days Return & Exchange Policy:

  • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.

  • Timing: we have a 30-days Return & Exchange Policy, since the day item was received.

  • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

  • For returns, please emailĀ returns@brewdtea.email with the subject 'Returns' and include your order number, name and the reason for the return.

  • Please note that customers are responsible for shipping costs of returned items.

  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.

  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.