Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:If a product gets damaged or was faulty upon a delivery - we offer 100% refund. Timing: we have a 30-days Return & Exchange Policy, since the day item was received.To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.For returns, please email returns@brewdtea.email with the subject 'Returns' and include your order number, name and the reason for the return.Please note that customers are responsible for shipping costs of returned items.When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Brewd Tea

Q: Can I cancel my order?

There are two types of order cancellation:1. Cancelling a paid order.If you haven't received the shipping notification, you can cancel this order under "My Orders". Or you can contact Customer Service for assistance.2. Cancelling an unpaid order:An unpaid order will be canceled automatically after 24 hours. Or please log into your account >> click on "My Orders" and click on the "Cancel Order" button. Your order will be cancelled.Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.

Help Center

Frequently Asked Questions

Can I change/modify my shipping address after placing an order?

Please contact Customer Service before 1PM EST to make any changes to your order. Please note that we can help you modify your order BEFORE shipment.Once your package shipped, we will not be able to change anything.

Do all of your items ship from the US?

SHEIN has multiple warehouses all over the world. We have warehouses in California, New Jersey and China.

*Your items will be shipped from the nearest facility that stocks the item(s) you ordered.

Where's my order?

You will receive your order in 3-15 business days from the date that it is placed.

For processing time, we may need up to 48 hours to prepare your order after placing your order. This is to make sure that your order is accurate. This processing time does not include shipping time.

You’ll be able to follow your order once tracking service is available. If your product is custom ordered or shipping from overseas, please expect a longer processing time. Refer to 17Track for tracking updates prior to it reach US customs which will then be available on USPS tracking.

To check this, all you need to do is log into your account and check "Track" under "My Orders" to follow your parcel.

If your estimated delivery date has passed and you haven’t received your order, please contact our Customer Service for further help.

Can I cancel my order?

There are two types of order cancellation:

1. Cancelling a paid order.

If you haven't received the shipping notification, you can cancel this order under "My Orders". Or you can contact Customer Service for assistance.

2. Cancelling an unpaid order:

An unpaid order will be canceled automatically after 24 hours. Or please log into your account >> click on "My Orders" and click on the "Cancel Order" button. Your order will be cancelled.

Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.

Returns and Refunds

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email returns@brewdtea.email with the subject 'Returns' and include your order number, name and the reason for the return.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.